Consumer Survey

Consumer Survey

Male Female
18-25 26-35 36-45 Above 45 years
High School Bachelor Masters PHD
Bahraini GCC National Expat
100-1000 1001-2000 2001-3000 3001-4000 Above 4000
Yes No
Less than 6 Months 6-12 Months 1-2 years 3 and More years
Not likely at all Not so likely Somewhat likely Very likely Extremely likely
Not likely at all Not so likely Somewhat likely Very likely Extremely likely
Never 1-5 times 6-10 times 11-15 times over 15 times
Never 1-5 times 6-10 times 11-15 times over 15 times
Never 1-5 times 6-10 times 11-15 times over 15 times
Never 1-5 times 6-10 times 11-15 times over 15 times
Never 1-5 times 6-10 times 11-15 times over 15 times
Account information & balance enquiry Credit Card information and balance Enquiry Local fund transfers International fund transfer Bill payment Statement request Credit card payment Not used previously Others, please specify

Extremely dissatisfied Dissatisfied Neutral Satisfied Extremely satisfied
Extremely dissatisfied Dissatisfied Neutral Satisfied Extremely satisfied
Extremely dissatisfied Dissatisfied Neutral Satisfied Extremely satisfied
Extremely dissatisfied Dissatisfied Neutral Satisfied Extremely satisfied
Extremely dissatisfied Dissatisfied Neutral Satisfied Extremely satisfied
Extremely dissatisfied Dissatisfied Neutral Satisfied Extremely satisfied
Extremely dissatisfied Dissatisfied Neutral Satisfied Extremely satisfied
Extremely dissatisfied Dissatisfied Neutral Satisfied Extremely satisfied
The worst Below average Average Above average The best
The worst Below average Average Above average The best
The worst Below average Average Above average The best
The worst Below average Average Above average The best
Being a local bank Secured bank to deposit the amount and to do transactions Quality of service provided Offline product offerings (e.g. loan application, cash withdrawal, Cheque processing, etc.) Online product offerings (e.g. bill payment, e-statement, electronic fund transfer, etc.) Location & proximity Convenience (User friendly platforms) Others, please specify
Reduced time of transaction Cost effectiveness Ease of use (User friendly platforms) Others, please specify
Digital branches (e.g. Self Service capabilities) Biometric recognition for authentication e.g. Voice, Face, Fingerprint. Video meetings/calls with NBB staff. In Branch /Mall Kiosk Digital Wallet and Payments Live Chat Box on NBB's Website Digital Account opening Financial planning and investment automated assistance Others, please specify