Serving Our Customers
Serving Our Customers

Serving Our Customers

Pillar Statement

To always connect with you, to understand you and help give you what you need, when you need it, in a way that works for you

Pillar Objectives

  • Offer the best sustainability-oriented products and services
  • Highlight sustainability and focus on impact in customer messaging
  • Be transparent and fair in all aspects of customer relation
  • Contribute to the well-being of customers
  • Ensure the safeguarding of customer data and privacy

Select Key Achievements

Q1

  • Launched a fraud awareness campaign to educate and protect our customers from fraud
  • Launched an Traffic Safety awareness campaign in partnership with the Traffic Directorate

Q2

  • Ongoing “Think Future” awareness campaign
  • Financial literacy spread with “Tuesday Tips” initiative
  • Won an award for “Best Mobile Application” in Bahrain for 2021 by BT Tabloid, UK

 

NBB Mobile Banking App

NBB Mobile Banking App

Retail Mobile app

Retail Mobile app

Business Online Banking (“BOB”)

Business Online Banking (“BOB”)

Business Online Banking (“BOB”)

Business Online Banking (“BOB”)

Cash Deposit Machines (“CDM”)

Cash Deposit Machines (“CDM”)

Cash Deposit Machines (“CDM”)

Cash Deposit Machines (“CDM”)

Access point

Access point

SMEs clients relationships

SMEs clients relationships

C&SME Account opening

C&SME Account opening

C&SME Loan Portfolio Type

C&SME Loan Portfolio Type

Customer complaints

Customer complaints